Terms and Conditions
By creating an account with Royal Vegas Casino you enter into a binding agreement with us. Please read these conditions carefully, as they govern deposits, gameplay, bonuses and withdrawals.
Opening and holding an account
You must be at least 18 years old and legally permitted to take part in online gaming where you live. Each person, household, IP address and payment method is limited to one registered account.
The details supplied at sign-up must be truthful and kept current. We reserve the right to suspend access until verification documents are received and approved.
You are responsible for all activity carried out under your login. Report any suspected unauthorised access to our support team immediately so we can lock the account.
Deposits, withdrawals and currency
Balances may be held in New Zealand dollars. Deposits are credited once cleared by the payment provider, and funds must be wagered at least once before a withdrawal request is accepted.
Withdrawals are usually returned to the method used for depositing. Processing times depend on the provider and on completion of identity checks, and weekly or monthly payout ceilings may apply to large wins.
Chargebacks or reversed payments without a valid reason may lead to account closure and recovery of any amounts owed to Royal Vegas Casino.
Bonus rules
Welcome packages, free spins and loyalty rewards each carry their own playthrough requirement, expiry window, maximum bet while wagering and list of contributing games. These specific rules are shown on the promotion page.
Winnings generated from bonus funds cannot be withdrawn until the wagering target is met. Irregular betting patterns, such as low-risk strategies on roulette or opposing bets, can void both the bonus and related winnings.
Fair play, liability and complaints
Game outcomes are determined by independently tested random number generators. In the event of a malfunction, affected rounds are voided and stakes returned.
We are not liable for losses caused by interrupted internet connections, device faults or events beyond our reasonable control. Our total liability to any player is limited to the amount held in their account balance.
Complaints should first go to our support team, who aim to respond within ten working days. If the matter remains unresolved, you may escalate it to the alternative dispute resolution service linked to our licence.
Useful contacts
- Customer support via live chat and email, available around the clock
- Independent dispute resolution provider named in our licensing information