Privacy Policy

Information we collect

When you register we ask for your full name, date of birth, residential address, email and mobile number. To meet anti-money-laundering duties we may also request a copy of photo ID, a recent utility bill or proof of payment method ownership.

While you play, our systems record deposits, withdrawals, wagers, game results and bonus usage. We also log device type, browser version, IP address and approximate location to keep your account secure.

Recordings of live chat conversations and email correspondence with our support staff are kept so we can resolve queries accurately and train our team.

How your details are used

Your data allows us to open and manage your account, process payments, confirm your age and identity, and meet reporting obligations placed on us by regulators.

We run automated checks to detect fraud, collusion and signs of harmful gambling. Where a pattern suggests risk, a member of our player protection team may reach out to you.

Promotional offers are sent only if you have opted in. You can withdraw that consent at any time through your communication preferences or the unsubscribe link in any message.

Sharing and international transfers

We pass information only to parties that help run the service, such as payment processors, identity verification agencies, game studios and hosting partners, each bound by confidentiality terms.

Because our operations span several jurisdictions, some data is stored on servers outside New Zealand. We rely on contractual safeguards to make sure it receives protection comparable to local standards.

We never sell your personal details. Disclosure to law enforcement or a gaming authority happens only where the law requires it.

Retention, cookies and your rights

Account and transaction records are generally kept for at least five years after closure to satisfy licensing and financial crime regulations, after which they are securely erased or anonymised.

Cookies keep you logged in, remember language settings and help us measure site performance. You can manage non-essential cookies through the banner shown on your first visit or via your browser.

You may ask to see the information we hold about you, have errors corrected, or raise a concern. If you are unhappy with our reply, you can contact the Office of the Privacy Commissioner in New Zealand.

Useful contacts

• Privacy officer — reachable through the contact form in the Help section
• Live chat support available from your Royal Vegas Casino account
• Office of the Privacy Commissioner, New Zealand — privacy.org.nz

This notice is a plain-language overview. Where it differs from applicable legislation or regulatory requirements, the law and our licence conditions take precedence.